Salon Etiquette

RESERVATIONS:

To avoid disappointment, we recommend advance reservations to secure your preferred date and time. You will receive a confirmation (via SMS) 48 hours prior to your scheduled appointment time to ensure you can confirm or cancel your appointments with ease. Credit card details are required at the time of reservation to secure your treatment selection.

ARRIVAL:

Please arrive 10 minutes prior to your scheduled appointment time to allow the relaxation process to start and ensure we can provide maximum therapy time.

CANCELLATIONS:

Appointments are reserved especially for you. We understand that plans change, so we kindly ask that you give us 24 hours’ notice should you need to change or cancel your appointment, otherwise a 50% cancellation fee will be charged. Confirmation of an appointment is acknowledgment of this policy.

PROMOTIONS:

Beauty on Rose promotional vouchers are only valid on full priced treatments. There is no additional discount on promotional treatments. Gift vouchers cannot be used in conjunction with promotions.

REFUNDS:

We do not provide refunds on retail products or gift vouchers. Products can be exchanged for a replacement or salon credit when accompanied by a receipt within 14 days of purchase.