Terms and Conditions

PROMOTION TERMS & CONDITIONS

  • Our offers cannot be combined with other offers or promotional vouchers.
  • No rainchecks, refunds, or substitutions allowed.
  • Gift vouchers cannot be used for promotional treatments or products.

Welcome Sign Up Voucher

  • Available for new clients or those inactive for over 2 years.
  • Cannot be combined with other offers or promotions.
  • Show the email at checkout to redeem.

RESERVATIONS

  • Book in advance to secure your preferred date and time.
  • To ensure your appointment is reserved exclusively for you, we kindly request that you provide your credit card details. Rest assured, your information will be kept secure and will only be used in the event of a no-show or late cancellation.
  • You’ll get a confirmation SMS 48 hours before your appointment.
  • Please note that if you do not respond to our confirmation SMS, then we may not be able to hold the appointment for
    you.

ARRIVAL

  • Your experience will be enhanced if you can arrive 10 minutes ahead of your appointment time. This allows us to begin the relaxation process promptly and ensures you receive the full duration of your therapy session.

  • Please note in the event that you are late, we will do our best to accommodate you however this may not be possible and you may be required to reschedule.

CANCELLATIONS

  • Appointments are exclusively reserved for your benefit.
  • If you need to make any changes or cancel your appointment, we appreciate 24 hours notice to accommodate your request.
  • In the event of a no show or late cancellation, 50% of the total appointment cost will be charged at our discretion.
  • By making an appointment with us at Beauty on Rose, this signifies your agreement with our cancellation / no show policy.

LOYALTY POINTS

  • Loyalty points must be used in the specified month.
  • Cannot be combined with other offers.
  • You need the full points for redemption.
  • Points expire after 12 months of inactivity.
  • Loyalty points cannot be used between 01/12/23 till 31/12/23

Gift Vouchers Terms and Conditions

  • Beauty on Roses gift vouchers are like cash.
  • Vouchers cannot be exchanged for cash and are non-refundable.
  • Lost or stolen vouchers will not be replaced.
  • Gift cards cannot be canceled.
  • After 12 months, specified services revert to their original dollar amount.
  • Vouchers must be presented in-store for redemption.
  • If a voucher is not present during payment, the amount will be refunded once the voucher is provided.
  • Gift Cards are valid for three years from the date of issue (or as extended by us).
  • After expiry, unused value becomes the property of Beauty on Rose.
  • Gift vouchers cannot be used for cosmetic tattooing or injectable treatments.

PROMOTIONS VOUCHERS

  • Promotional vouchers are valid for full-priced treatments only.
  • No additional discounts apply to promotional treatments.
  • Gift vouchers cannot be combined with promotions.
  • Promotional vouchers are not valid for Sunday bookings.

RE-ISSUE OF FAULTY OR DAMAGED GIFT CARDS

  • We do not re-issue faulty or damaged Gift Cards unless the fault is proven to be from the production process or our fault.

LOST OR STOLEN GIFT CARDS

  • Treat your Gift Card like cash.
  • Lost or stolen Gift Cards will not be replaced or refunded.
  • The bearer of the Gift Card is considered the owner.

YOUR GIFT CARD, YOUR RESPONSIBILITY

  • You are responsible for the use and safety of your Gift Card.
  • You are liable for all transactions on your Gift Card unless there’s fraud or negligence on our part.

CHANGES TO TERMS AND CONDITIONS

  • We may change these terms with 30 days’ notice posted on our website.

CHECKING YOUR GIFT CARD BALANCE, EXPIRY DATE, AND TRANSACTION HISTORY

  • Check your Gift Card balance and expiry date in-store or by calling 0393313800 or emailing reception@beautyonrose.com.au.
  • Provide the voucher number for balance inquiries.

PROMOTIONS

  • Promotions cannot be combined.

SERIES CARDS

  • Series cards are pre-paid for single-client use.
  • Not valid for Sunday bookings.
  • Series cards are valid for 6 months from the date of issue (or as extended by us).
  • Use all services before the expiry date; unused value becomes property of Beauty on Rose.
  • Series cards cannot be substituted, exchanged, or refunded.

REFUNDS

  • We do not offer refunds on retail products or gift vouchers.

BEAUTY ON ROSE GUARANTEE

  • Notify us within 7 days of treatment if you’re dissatisfied.
  • In-store consultation required for reactions to treatment.

RESERVED RIGHTS

  • We reserve the right to change these conditions without prior notice.

Gift card giveaway terms and conditions

Beauty on Rose Promotion and Giveaway – Terms and Conditions

  • Eligibility: This promotion is open to individuals aged 18 or older who purchase a Beauty on Rose gift card between 8/11/2023 and 26/12/2023.
  • Entry: For every $150 spent on Beauty on Rose gift cards during the Promotion Period, customers will receive one entry into the giveaway. For example, a $300 purchase will result in 2 entries. Gift card purchases can be made in-store and online.
  • For in-store purchases, customers must fill out a raffle ticket and give it to the staff.
  • For online purchases, our staff will complete the raffle ticket using the details provided during the online transaction.
  • Winner Selection: The winner will be selected through a random drawing by Beauty on Rose within one week after the Promotion Period.
  • General Terms: Beauty on Rose reserves the right to modify or cancel the Promotion, in accordance with applicable laws. Participants agree to abide by these Terms and Conditions.
  • Contact: If you have any inquiries, please contact Beauty on Rose at reception@beautyonrose.com.au.
  • Prize: The prize includes multiple components, with one part being a 6-month supply of Defy Products. This 6-month supply will be awarded as a $500 voucher credited to the winner for each month starting in January 2024 and ending in June 2024, exclusively for the purchase of Defy Products. The $500 voucher must be spent during the respective month and cannot be changed or substituted.
  • Products cannot be changed or substituted. Services must be used before 01/07/2024, or they will be forfeited.

By participating, participants agree to these Terms and Conditions.