Legal

Privacy Policy

Beauty On Rose respects your privacy and is committed to handling personal information carefully, securely and in accordance with applicable Australian privacy requirements.

Last updated: September 2026

Why we collect personal information

We collect personal information where it is reasonably necessary to provide our products and services, complete transactions, manage bookings and client relationships, understand your preferences, improve our service and communicate offers or information that may be relevant to you.

What we may collect

Depending on how you interact with Beauty On Rose, the information we collect may include your name, address or delivery address, telephone number, email address, date of birth, transaction or booking information, preferences and information you choose to provide when contacting us.

How we collect information

We generally collect information directly from you when you book or purchase a service, order or pre-order a product, join Rose Rewards, contact us, provide feedback or otherwise interact with Beauty On Rose. Information may also be collected through service providers that help us deliver bookings, orders, communications or other parts of our service.

How we use and disclose information

We use personal information for the purpose for which it was collected and for related business purposes such as providing products and treatments, processing transactions, administering bookings and rewards, customer service, improving our services and communicating with you.

Where necessary to deliver a service, we may provide relevant personal information to organisations that perform services on our behalf, such as delivery, communications, support, mail or fulfilment providers. We may also disclose information where required or authorised by law. We take reasonable steps to work with service providers that handle personal information appropriately.

Direct marketing

From time to time, Beauty On Rose may send information about treatments, products, events or offers. You can opt out of marketing communications at any time by using an unsubscribe option where provided or by contacting us.

Accessing or correcting your information

You may ask to access or correct personal information Beauty On Rose holds about you. We may need to verify your identity before actioning a request.

Requests can be made by email to reception@beautyonrose.com.au, by phone on (03) 9331 3800, or in writing to Beauty On Rose, 30 Keilor Road, Essendon North VIC 3041.

Security

Beauty On Rose takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our privacy practices are reviewed from time to time as our services, systems and legal obligations change.

Privacy questions or complaints

If you have a question, concern or complaint about how your personal information has been handled, please contact us using the details below. We will review the matter and respond as reasonably practicable.