Terms & Conditions

Promotion terms & conditions

• Our offers cannot be combined with other offers or promotional vouchers.
• No rainchecks, refunds or substitutions allowed.
• Gift vouchers cannot be used for promotional treatments or products.
• No gift vouchers can be used towards cosmetic tattooing, injectables or Body Firm services.

Welcome sign-up voucher

• Available for new clients or those inactive for over 2 years.
• Cannot be combined with other offers or promotions.
• Show the email at checkout to redeem.

Reservations

• Book in advance to secure your preferred date and time.
• To ensure your appointment is reserved exclusively for you, we kindly request that you provide your credit card details. Rest assured, your information will be kept secure and will only be used in the event of a no-show or late cancellation.
• You'll get a confirmation SMS 48 hours before your appointment.
• Please note that if you do not respond to our confirmation SMS, we may not be able to hold the appointment for you.

Arrival

• Your experience will be enhanced if you can arrive 10 minutes ahead of your appointment time. This allows us to begin the relaxation process promptly and ensures you receive the full duration of your therapy session.
• In the event that you are late, we will do our best to accommodate you. However, this may not be possible and you may be required to reschedule.

Cancellations

• Appointments are exclusively reserved for your benefit.
• If you need to make any changes or cancel your appointment, we appreciate 24 hours' notice to accommodate your request.
• In the event of a no-show or late cancellation, 50% of the total appointment cost will be charged at our discretion.
• By making an appointment with us at Beauty on Rose, you signify your agreement with our cancellation and no-show policy.

Loyalty points

• Loyalty points must be used in the specified month.
• Cannot be combined with other offers.
• You need the full points for redemption.
• Points expire 12 months from accrual.
• Loyalty points cannot be used between 01/12/23 and 31/12/23.

Lost or damaged property

To the fullest extent permitted by law, Beauty on Rose and its staff are not liable for any loss, theft or damage to personal property brought onto the premises by customers, their guests or visitors (including but not limited to jewellery, phones, clothing, glasses, bags or vehicles). Guests are responsible for supervising their personal property and for keeping valuables on their person or securing them offsite. If an item is found or damaged, please notify us immediately on (03) 9331 3800 or at reception@beautyonrose.com.au. We will make reasonable efforts to assist, but acceptance of responsibility for loss or damage is expressly limited and may be excluded to the extent allowed by law.

Gift vouchers

• Beauty on Rose gift vouchers are like cash.
• Vouchers cannot be exchanged for cash and are non-refundable.
• Lost or stolen vouchers will not be replaced.
• Gift cards cannot be cancelled.
• After 12 months, specified services revert to their original dollar amount.
• Vouchers must be presented in-store for redemption.
• If a voucher is not present during payment, the amount will be refunded once the voucher is provided.
• Gift cards are valid for three years from the date of issue (or as extended by us).
• After expiry, unused value becomes the property of Beauty on Rose.
• Gift vouchers cannot be used for cosmetic tattooing or injectable treatments.

Mother's Day promotional voucher 2026

• Gift vouchers are redeemable on full-priced services or full-priced Defy products only and cannot be used in conjunction with any other offer or promotion. Vouchers are not redeemable for cash and cannot be refunded or cancelled.
• Please treat your voucher like cash. Lost or stolen vouchers will not be replaced or refunded. Physical vouchers must be presented in-store at the time of redemption.
• A valid credit card is required to secure all bookings. Gift vouchers may be redeemed in the event of late cancellations or no-show appointments in accordance with our booking policy.
• Vouchers are valid until the expiry date stated. Any unused value after this date will be forfeited and will become the property of Beauty on Rose.

Black Friday / Christmas promotional voucher 2025

• The Ultimate Christmas / Black Friday e-voucher cannot be combined with other offers or promotions and must be used within 2 years from purchase on full-price Defy products and services. It cannot be used for cosmetic injector, cosmetic tattooing or Body Firm services.

Promotional vouchers

• Promotional vouchers are valid for full-priced treatments only.
• No additional discounts apply to promotional treatments.
• Gift vouchers cannot be combined with promotions.
• Promotional vouchers are not valid for Sunday bookings.
• Promotions cannot be combined.

Re-issue of faulty or damaged gift cards

• We do not re-issue faulty or damaged gift cards unless the fault is proven to be from the production process or our fault.

Lost or stolen gift cards

• Treat your gift card like cash.
• Lost or stolen gift cards will not be replaced or refunded.
• The bearer of the gift card is considered the owner.

Your gift card, your responsibility

• You are responsible for the use and safety of your gift card.
• You are liable for all transactions on your gift card unless there is fraud or negligence on our part.

Checking your gift card balance, expiry date and transaction history

• Check your gift card balance and expiry date in-store, by calling (03) 9331 3800 or by emailing reception@beautyonrose.com.au.
• Provide the voucher number for balance enquiries.

Series cards

• Series cards are pre-paid for single-client use.
• Not valid for Sunday bookings.
• Series cards are valid for 6 months from the date of issue (or as extended by us).
• Use all services before the expiry date; unused value becomes the property of Beauty on Rose.
• Series cards cannot be substituted, exchanged or refunded.

Refunds

• We do not offer refunds on retail products or gift vouchers.

Beauty on Rose guarantee

• Notify us within 7 days of treatment if you're dissatisfied.
• An in-store consultation is required for reactions to treatment.

Changes to terms and conditions

• We may change these terms with 30 days' notice posted on our website.
• We reserve the right to change these conditions without prior notice.

Gift card giveaway terms and conditions

Beauty on Rose promotion and giveaway, 8 November to 26 December 2023.

• Eligibility: open to individuals aged 18 or older who purchased a Beauty on Rose gift card between 8/11/2023 and 26/12/2023.
• Entry: for every $150 spent on Beauty on Rose gift cards during the promotion period, customers received one entry into the giveaway. For example, a $300 purchase resulted in 2 entries. Gift card purchases could be made in-store and online. For in-store purchases, customers filled out a raffle ticket and gave it to staff. For online purchases, our staff completed the raffle ticket using the details provided during the online transaction.
• Winner selection: the winner was selected through a random drawing by Beauty on Rose within one week after the promotion period.
• General terms: Beauty on Rose reserves the right to modify or cancel the promotion in accordance with applicable laws. Participants agree to abide by these terms and conditions.
• Prize: the prize included multiple components, one being a 6-month supply of Defy products, awarded as a $500 voucher credited to the winner for each month from January 2024 to June 2024, exclusively for the purchase of Defy products. Each $500 voucher had to be spent in the respective month and could not be changed or substituted. Products could not be changed or substituted. Services had to be used before 01/07/2024 or were forfeited.
• Contact: reception@beautyonrose.com.au.

Afterpay & Zip Pay

Shop now, pay it in 4 with Afterpay or Zip Pay. At Beauty on Rose you can buy now and pay in 4 interest-free instalments over 6 weeks. Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.

• Easy to apply. Simple and easy to join. Set up an account in minutes. Credit checks apply.
• Spend limits are dynamic and start low. Once approved, enjoy your dynamic spending limit. New customers start at a lower spend limit that may increase gradually over time.
• Accepted in-store and online. Once approved, you can pay it in 4 whenever you shop with us.
• Easy to manage in the app. Track your payments, check available spend limits and make early payments in the Afterpay app.

How does Afterpay work?

When you use Afterpay, you pay for your items in 4 instalments over 6 weeks without incurring any interest. Add items to your shopping cart, then select Afterpay from the available payment options. You pay the first instalment of 25% at the time of purchase, and the remaining three instalments are automatically deducted from your nominated debit or credit card over the following six weeks.

How do I set up an account?

• Step one: add your items to your shopping cart.
• Step two: select Afterpay as your payment method at the checkout.
• Step three: you'll be redirected to Afterpay to log in or create your account.
• Step four: your payment schedule will be displayed.
• Step five: track your payments, check available spend limits and make early payments in the Afterpay app.

To set up an Afterpay account you'll need to live in Australia or New Zealand, be over 18 years of age, have an Australian or New Zealand debit or credit card, have a valid and verifiable email address and mobile number, and be capable of entering into a legally binding contract. Credit checks apply. For full terms and conditions visit afterpay.com/terms.

Are there any late fees for using Afterpay?

Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.

• For orders under $40: a one-time late fee of up to 25% of the order total applies.
• For orders of $40 or more: a $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies. This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, Afterpay may charge partial amounts of the $10 and $7 fees.
• Check your Afterpay General Terms for other late fee caps that may apply.
• Afterpay is committed to helping you not miss a payment, including sending payment reminders and offering options to reschedule upcoming payment dates.
• Afterpay is designed to be completely different to traditional credit products that charge interest, so customers are never in a situation of high compounding interest and revolving debt.

Is Afterpay accepted in-store?

Afterpay can be used online and in stores, depending on the retailer or service. To shop in-store, download the Afterpay app and set up the Afterpay Card. Add it to your digital wallet via the "In-store" tab in the app, then tap to pay with Apple Pay, Google Pay or Samsung Pay. To shop online, select Afterpay as your payment method at the checkout. You'll be redirected to Afterpay to log in or create your account.

Is Afterpay safe to use?

Afterpay has been built with a range of security features and services to help keep your account secure, including monitoring transactions to identify fraudulent trends and behaviours, multi-factor authentication, and encryption to protect your information. Find out more on Afterpay's safety and security page.

Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd, Australian Credit Licence 527911.